Terms and Conditions

BY MAKING A BOOKING FOR A STAY AT OSLOB NEW VILLAGE LODGE OR STAYING AT OSLOB NEW VILLAGE LODGE YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED WITH YOUR BOOKING.

General

The general terms and conditions herein together with the Privacy Policy, Bookings & Cancellations Policy, Fee Schedule & Lodge Schedule and Add-Ons available on the Oslob New Village Lodge Website (collectively, as may be varied, amended and/or supplemented from time to time, these "Terms and Conditions") and the booking confirmation issued by Oslob New Village Lodge confirming your booking ("Booking Confirmation") shall constitute a legally binding contract between you and Oslob New Village Lodge and shall be further supplemented by the internal rules and regulations that apply specifically to the Lodge

In these Terms and Conditions, the words "we" or "us" means Oslob New Village Lodge and its employees, officers, agents, suppliers and vendors, and use of the words "you" or "guest(s)/Guest(s)" means any and all persons for whom a Lodge room is booked.


Bookings

Bookings may be made online at www.oslobnewvillage.com (“Oslob New Village Lodge Website”), or through voice calls or text messages to the number that we have provided on our website. You must have a registered account on the Oslob New Village Lodge Website in order to make a booking with us .

Half/Full payment must be made at the time of booking. We accept payment by Visa or Mastercard credit/debit cards, Paypal, or online bank transfers. The available payment options are displayed during the booking process on our Oslob New Village Lodge Website. A payment processing fee may apply. For walk-in bookings at a Lodge, we also accept cash payments.

Once your booking has been successfully completed, a Booking Confirmation will be issued in respect of each room booked and sent to the email address provided in your registered account. You MUST produce your Booking Confirmation(s) upon check-in at the Hotel, together with your original valid photo identification document (national registration identity card, passport, driver's licence or other identification card or document as the Hotel may require). If you do not receive your Booking Confirmation(s) within twenty-four (24) hours from the time of booking, please contact us via the Oslob New Village Lodge Website.

The 'Guest' named in the Booking Confirmation must be the person staying at the Hotel otherwise we reserve the right to cancel the booking.

You may check your booking status or view your Booking Confirmation(s) through the following steps:

  • Log on to www.oslobnewvillage.com
  • Go to Home page
  • Find "Booking Status" on the sidebar
  • Enter your "Booking Number"
  • The page will show the details of your booking

At all times during the booking process, you will be advised to ensure the accuracy of your booking details (guest details, stay dates, room types, room rates, number of guest(s), Add-Ons). Oslob New VIllage Lodge will not be responsible or liable for errors in booking details.

Bookings are accepted subject to room availability.


Room Rates

Room rates shown on the Oslob New Village Lodge Website are charged on a per room per night basis. Meals and Add-Ons are not included.

Room rates may or may not include service tax, service charge, or VAT.

Room rates and details are correct at the time of publication and are subject to change without notice.


Oslob New Village Lodge rooms

Oslob New Village Lodge room types are as follows:

  • Standard Double Room :1 Double-size bed. Maximum occupancy is 2 adults + 1 child (below 5 years old at the date of check-in)
  • Deluxe Triple Room :  1 Double-size bed and 1 pull-out single bed. Maximum occupancy is 3 adults + 1 child (below 5 years old at the date of check-in)
  • Deluxe Quad Room :2 Double-size bed. Maximum occupancy is 4 adult + 1 child (below 5 years old at the date of check-in)
  • Economy Quad Room : 2 Double-deck beds. Maximum occupancy is 4 adults.
  • Fan Room :
    F0r 4 persons – 2 double-deck beds. Maximum occupancy is 4 adults. (Bathroom is located outside)
  • For 8 persons – 4 double-deck beds. Maximum occupancy is 8 adults. (Bathroom is located outside)


Oslob new Village Lodge practices a strict NO SMOKING policy. Failure to comply with this policy entitles us to terminate your booking and stay at the Lodge at our sole discretion and you must leave the Lodge immediately without compensation or reimbursement. You shall be liable for any costs, loss or damage incurred by Oslob New Village Lodge, including without limitation any loss or damage to the Lodge room, premises or property or incurred by guests or third party, arising from your failure to comply with this policy and Oslob New Village Lodge reserves the right to charge you for any such costs, loss or damaged incurred by Oslob New VIllage or any Lodge guests or third party.


Restrictions

You may not bring the following into our Lodge:

  • pets (except for registered guide dogs) or livestock
  • pillows, bed sheets, duvets or other items of bedding
  • any electrical appliances and/or equipment for heating and/or cooking purposes

Oslob New Village Lodge reserves the right to remove and/or confiscate any of the above items found in any Lodge room immediately without notice to you and to charge you for any costs incurred for taking such action or for any loss or damage caused to the Lodge room, premises or property or to any guests or third party as a result of your failure to comply with this policy.

Oslob New Village Lodge further reserves the right to ask you to leave the Lodge and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the Lodge room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the Lodge room, the Lodge premises, the other Lodge guests, our staff or any other persons or the reputation of Oslob New Village Lodge, without any compensation and/or any reimbursement to you.


Check-in and Check-out

Check-in

Check in time is 2:00 pm

Check-out

Check out time is 12:00 noon. If you check-out beyond the stipulated time at the Lodge, Oslob New Village Lodge reserves the right, without further notice to you, to charge you Php150 per hour exceeded.


Changes and Cancellations

Payments made for bookings (including Add-Ons) are non-refundable.

Changes
Change of Guest name on your booking is allowed if made three (3) full days or more before check-in date subject to a Name Change Fee.

Cancellations
Booking cancellations MUST be made at least three (3) full days before the scheduled check-in date. A cancellation fee applies for each Booking Confirmation(50% of the total amount).

Any cancellation made less than three (3) full days from the scheduled check-in date (irrespective of the number of stay dates booked) or any no-show in respect of a booking will result in the total payment under that Booking Confirmation being forfeited irrespective of the number of stay dates remaining.


Optional Facilities

Add-Ons
Oslob New Village Lodge operates a pay-as-you-use system of Add-Ons which gives the budget conscious the flexibility to purchase only the facilities or services you wish to use. The full list of Add-Ons is provided on the Oslob New Village Lodge Website. For Add-Ons available at the Lodge of your choice of stay, please refer to the relevant page on the Oslob New Village Lodge Website. For your convenience, the Add-Ons will be displayed for purchase during the booking process on Oslob New Village Lodge Website.

Luggage Storage
Luggage storage is available only for guests currently staying with the Lodge to store their luggage or other personal belongings before check-in or after check-out, at the Lodge’s option.

Should your luggage or item remain unclaimed upon expiry of the maximum storage period allowed, Oslob New Village Lodge reserves the absolute right and discretion to either continue storing the luggage (luggage storage charges shall continue to apply and you shall be liable for such charges) or to dispose of the luggage or item without any liability to you.

You use the Lodge luggage storage facilities at your own risk. Oslob New Village Lodge will not be responsible for loss of or damage to the luggage, the contents therein or your personal belongings (including any valuables, even if we have been advised) during storage or during the disposal process however caused and you hereby release Oslob New Village Lodge from any liability in respect thereof.


Damage

You are liable for any damage howsoever caused to the allocated room(s) or to the Lodge premises or property caused by you or any persons in your party (whether or not staying at the Lodge) during your stay. Oslob New Village Lodge reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by Oslob New Village Lodge as a result of the aforesaid. Regardless, Oslob New Village Lodge further reserves the right to commence legal proceedings against you without notice.


Right to Refuse Accommodation

Oslob New Village Lodge reserves the right to refuse accommodation to you or any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:

  • the booking has been paid through fraudulent means
  • the booking has been altered by anyone other than Oslob New Village Lodge or Oslob New Village Lodge authorised agent or has been tampered with or the Booking Confirmation has been defaced (in which case Oslob New Village Lodge reserves the right to retain such booking documentation)
  • the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation
  • as permitted under the provisions of these Terms and Conditions


Limitation of liability

Oslob New Village Lodge is responsible for providing the room(s) and Add-Ons stated in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.

To the extent permitted by law, Oslob New Village Lodge do not accept any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule (collectively, “Force Majeure”).

All activities have inherent risks to health and safety and Oslob New Village Lodge will not be responsible for any eventualities related to any activities or services booked through the Oslob New Village Lodge Website or during your stay at a Hotel.

Oslob New Village Lodge will not be responsible for any loss or damage of property left in Guest's room and/or the Hotel property at all times. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.


Privacy & Data Protection

Oslob New Village Lodge will retain all personal information you provide during booking. By making a booking with us or using the Oslob New Village Lodge Website, you consent to our use and/or disclosure of your personal details to our franchisees, branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as Oslob New Village Lodge may, in our sole and absolute discretion, deem necessary for the following purposes:

  • to process your booking and for other administrative purposes
  • to provide you customer support and services
  • to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires. You may unsubscribe from these at any time by clicking on the “unsubscribe link” on the relevant email communications.

We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.

We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.


Copyright & Trade marks

The Oslob New Village Lodge Website including the booking and other applications, text, graphics, designs, audio and video clips, hotel and destination information and all other content thereon are the property of Tune Hotels and/or its content suppliers.

You may use the Oslob New Village Lodge Website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.

All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the Oslob New Village Lodge Website are owned by or licensed to Oslob New Village Lodge and their respective owners and may not be used, reproduced or modified without the prior written approval of Oslob New Village Lodge.


Disclaimer

The Oslob New Village Lodge Website, the services provided and all content thereon are supplied "as is" and "as available".Oslob New Village Lodge provides no guarantee regarding the website and content. You are solely responsible for your use thereof.

While we will make every effort to ensure that the information on the Oslob New Village Lodge Website is accurate and published in good faith. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited, Oslob New Village Lodge does not warrant or represent the accuracy of the information displayed and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.

Oslob New Village Lodge will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of the Oslob New Village Lodge Website or the use thereof or any services purchased from the Oslob New Village Lodge Website, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.

The various linked sites on the Oslob New Village Lodge Website allows for further link-up and interaction between Guests and the said sites for promotions and other interactive mediums. The inclusion of all website links on our Oslob New Village Lodge Website does not imply endorsement by Tune Hotels of such linked sites, or any association with their operations. These sites are outside the control of Oslob New Village Lodge. We will not be responsible for the content on the linked sites or your use thereof.


Changes to the these Terms & Conditions

Oslob New Village Lodge reserves the right to cancel, amend or vary the arrangements and content featured on the Oslob New Village Lodge Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice. You will be notified of any changes to these Terms and Conditions as made available on the Oslob New Village Lodge Website. Please check the Oslob New Village Lodge Website regularly for updates to these Terms and Conditions.